Shipping Services

 

Effective date: 20 july, 2024

 

  1. Overview

 

At aaylans.com, we strive to provide efficient and reliable shipping services to ensure your order reaches you in a timely manner. Below are the details of the shipping services we offer.

 

  1. Domestic shipping

 

We offer the following domestic shipping options:

 

- standard shipping: delivery within 6-9 business days.

 

  1. International shipping

 

For our international customers, we offer:

 

- standard international shipping: delivery within 10-15 business days.

- expedited international shipping: delivery within 5-10 business days.

 

Please note that delivery times may vary depending on the destination country and customs processing.

 

  1. Shipping carriers

 

We partner with reputable shipping carriers to ensure your order is handled with care and delivered promptly. Our carriers include:

 

- dhl, fedex, ups

- skynet

- dpd

 

  1. Shipping costs

 

Shipping costs are calculated based on the weight and dimensions of your order, as well as the chosen shipping method. You can view the shipping costs at checkout before finalizing your order.

 

  1. Order processing time

 

Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped, along with tracking information.

 

  1. Tracking your order

 

You can track your order using the tracking number provided in your shipping confirmation email. Simply visit the carrier's website and enter the tracking number to view the status of your shipment.

 

  1. Shipping restrictions

 

Please note the following shipping restrictions:

 

- we do not ship to p.o. Boxes or apo/fpo addresses.

- some items may have restrictions due to size, weight, or destination country regulations.

 

  1. Lost or damaged packages

 

If your package is lost or arrives damaged, please contact our customer service team at info@aaylans.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

 

  1. Customs and import duties

 

For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the item price or shipping cost. Please check with your local customs office for more information on these charges.

 

  1. Contact us

 

If you have any questions or need further assistance with our shipping services, please contact us at:

 

Email: info@aaylans.com